- Whether you received a Spox product as a gift or you ordered it for yourself, if you are not happy with the product or if there is any damage to the product, then you can return it within 15 days from the date of received.
- All unused products that are unwashed and have their original packaging, including the tags, will be accepted, and the amount charged to the users for the product at the time of placing the order will be reimbursed in entirety. We do not refund the shipping costs incurred at the time of placing the order.
- We do not accept returns of individual items, which were originally a part of a set. All items other than bed linen must be returned unused and in the original packing with the price tags intact. The customer has to bear the return shipping charges. We do not reimburse such costs.
- Items bought as part of a final sale are not eligible for returns and refunds.
- We do not offer an exchange at this time; you may simply request a refund and place a new order on our website.
- All products returned to Spox are thoroughly checked before processing a refund. If we find that a returned item does not adhere to our returns policy, then the item will be shipped back to you with a shipping charge and a letter informing you of the reason why the returns were not accepted.
Initiating a Return
To return an order, a return goods authorization (RGA) number is required. To obtain the RGA number, you can either call our service team or mail us. The RGA number must be taped on the packaging before returning the product. Returns should be sent to the following address:
For US and Canada :
6095 NW 167 Street Unit D-9 Hialea, FL 33015 USA
- Refunds are initiated once we receive the returned item and after we have checked the product for use. Unused items returned in the original packaging with the tags will be reimbursed entirely excluding the shipping fee paid at the time of placing the order.
- All orders returned within 15 days from the day of receiving the order, which conforms to our returns and refund policy, will be refunded to the original method of payment used at the time of placing the order.
- It can take up to 7 business days for you to receive the refund in your account.
- Initiate your returns request